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Simon Newton – Cromwell Group

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Here at Cromwell we’ve now been running professional apprenticeships for about one year (with big plans for this year!).

The three core programmes we are using are;

  • Customer Service Practitioner at level 2 for our contact centre colleagues
  • Leadership & management Qualifications at level 3 and 5 (first line managers and second line managers)

For us, both leadership programmes demonstrate our commitment to rising stars (and experienced leaders), to gain a professional qualification. The aim of all three is to build self-confidence and help us achieve our business goals.

Working with the team at Key has been really easy, I think you understand our business and put up with some of our challenges! We are really happy with the partnership and are looking forward to pushing ahead with our plans for 2019.

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