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I am so pleased with what I have learnt and achieved over the past year or so and I am so happy that I went along and done the course.

How did the programme work for you and the organisation?

​I did a level 3 business and admin course which worked very well with the job I was in which was a receptionist. I then moved onto being a receptionist/admissions officer and that worked even better as some of the assignments that I did really related to my job and it made it a lot easier.

The programme was great too because it was not something that took all of my free time to complete and I did not find it difficult.

How did your tutor support you throughout, including functional skills English/maths/ICT

My tutor supported me so much with my ICT which is the only functional skills I had to do. I failed a few times but she continued to support me and keep me positive. I think I passed 4th time and during all the times that I failed, I learnt something new from my assessor so that was great!

Tutor professionalism and communication? 

My assessor was very professional but was also on my level and had a great sense of humour which I thought was really nice!

My assessor was available at all times and would literally help me with anything at any time of the day.

Were you supported through the challenging/difficult times?

Absolutely! She helped very much, especially with ICT functional skills! I put myself down at times because I thought that I would never pass the ICT but when I did, I was so pleased, I would not have passed without her!

Are you more confident/knowledgeable about the policies and procedures, guidelines and legislation?

I am so pleased with what I have learnt and achieved over the past year or so and I am so happy that I went along and done the course.

This course has not only helped me gain more knowledge but has also helped me gain a better job as my current office manager is now training me up to do her job when she retires in 2 and a half years!

My assessor was Taslima Iqbal and I would so appreciate it if you could please give her some credit for what she has done for me during this course!

Thank you to everyone at Key and I wish you and your company all the best!

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