I just wanted to provide some feedback regarding my apprenticeship:
I have had the best support from my training consultant Lisa Corkin over the duration of the apprenticeship. She has always been very helpful and pushed me to achieve the best results I can get. If I was ever stuck with any of the work provided, I knew I was able to call or email her if I was not with her and she would always get back to me and guide me through the work to help me to understand any parts I was stuck on. Lisa has been amazing for me after my other training consultant had left and I think without Lisa I would have struggled to get through the End Point Assessment. Lisa would also ensure that my work was up to date when inputted on to Ecordia and would check to make sure I was accepting plans and submitting evidence.
This apprenticeship has helped me with my confidence and provided me with new and improved skills such as telephony skills and being able to deal with challenging customers as that was something I would struggle with previously.
Thank you for providing me with a great training consultant and allowing me to do this apprenticeship as I am now staying on with the employer in a full-time job and the skills I have learnt I can incorporate in to the work I am doing.