Customer service Apprenticeship @ 1ST LOCATE (UK) LIMITED

  • Apprenticeship
  • Leeds

Website 1st Locate (UK) Limited

Your responsibilities will be varied and provide you with an excellent knowledge of many aspects of the financial services industry.

Duties will include:

  • Providing operational business admin support to the operational teams to allow them to fulfil client requirements and business revenue targets
  • Speaking with clients over the telephone
  • Updating clients over the phone and by email
  • Sending and receving emails to clients
  • Attending team meetings
  • Querying with the client’s customer accounts where there may be a discrepancy / misunderstanding as to how the balance has come about
  • Data inputting onto customer accounts with new information as to the development of their relationship and situation
  • Chasing customers for outstanding information when relevant
  • Sending out invoices for customers to explain the detail of any debts that are outstanding

Desired skills

  • Good computer literacy skills
  • Excellent customer service skills
  • Strong verbal communication skills including a confident telephone manner
  • Excellent organisation skills
  • Able to maintain a high level of accuracy
  • Able to work under pressure to meet tight deadlines

Personal qualities

  • Ability to forge strong working relationships with colleagues and customers
  • Ability to work as part of a team and use your own initiative to identify and resolve problems
  • Comfortable working with and presenting information in a clear and concise fashion
  • Resilient 

Training to be provided

  • Customer service level 2
  • In house training from the employer
  • Functional Skills, if required

Desired qualifications

  • GCSE at A-C/7-4 or equivalent in maths and English are desirable however not essential.

Working week
Monday – Friday 9.00am – 5.00pm
Total hours per week: 37.50

Weekly wage

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