Receptionist Customer Service Apprenticeship @ Castleford Medical Practice

Website Castleford Medical Practice

Castleford Medical Practice are looking to recruit a new apprentice to join their team! Do you have an interest in working within a medical centre? If so apply now!

Working week
Monday – Friday: 08:00 – 18:30, shifts to be confirmed.
Total hours per week: 30.00

Weekly wage

Expected duration
13 months

Possible start date
29 Mar 2022

Apprenticeship level

Intermediate Level Apprenticeship

Reference number


1 available

Vacancy description

Your main duty is at the reception desk: 

This post is covered at ALL morning surgery times by one member of staff, although filing etc can be carried out whilst sitting at the reception desk, providing patients cannot see any confidential medical records
For evening surgeries after 5.30 pm it is not necessary for a member of staff to be sat at the reception desk, the person who is scanning can see the reception desk and attend to it if necessary
Opening up procedure – doors, telephone, computer, post sorting and collating (Do not open any post) and ensuring the answering machine is switched over before morning surgery [8 am] and checked following evening surgery [6.30 pm] on time
Receiving patients in the receptions area, checking the name, address, and date of birth are the same as on the computer
Receive incoming telephone calls promptly and courteously and recording messages correctly in the message book, transferring calls and messages to the Doctor, Practice Manager, Practice Staff and Primary Health Care Team
For routine home visits and emergency calls – record them at the time of receipt (please ensure if any patient is able to attend the surgery then they do so) and enter on a computer system
If in doubt of urgency of call refer to the doctor
If uncertain approach a senior member of staff or Practice Manager
Home visits should not be refused
Maintain all clerical aspects of repeat prescription service and hospital referral letters and ensure all repeat prescriptions are entered on the patient’s computer records as collected
Do not handwrite repeat prescription requests for patients – they must write them and put them in the box themselves or alternatively give them the prescription line number
Arrange emergency and routine ambulances promptly, as and when required, enter on the computer and ensure the patient is aware of the booking
Scan and file all medical records immediately following consultations
Tidy desks in reception area and consulting rooms, making sure there are a full range of forms every day and restocking when necessary
Supervise all practice stationery stocks and re-order/photocopy when necessary
Most faxes need urgent attention – please read them carefully and pass to a senior member of staff for action
All Urgent calls must be shown to the doctor/s on call
Scan hospital mail and file tests and any other mail daily
Report to colleague taking over reception duties – any issue not complete e.g. request for home visit not passed on to a doctor, call to speak to a doctor or any other matters, before leaving your post
After every surgery, am & pm receptionists should ensure all PCs are closed down
Type or photocopy all letters and correspondence as required
Take all prescriptions out of doctor’s rooms following every surgery and lock them away in the prescriptions draw and also ensure the repeat prescription box is locked away following evening surgery in the prescription cupboard and ensure that there are no prescriptions left around
Record all 2WW Referrals in appropriate book and any e-mails regarding them
For the purchase of stamps, milk, tea, coffee, etc, check stocks daily
During holiday periods, arrange to have the appropriate keys and open and close premises when required
Frank and post mail daily
Sick children should be seen as soon as possible – preferable in morning surgery and not wait until evening surger

Requirements and prospects
Desired skills

Time keeping 
Good knowledge of IT 
Personal qualities

Understand confidentiality 
Keen to learn and progress 
Enthusiasm for the role 
Excellent work ethic
Desired qualifications

A-C/7-4 GCSE or equivalent in maths and English are desirable however, not essential for this role. 

Future prospects

Progression within the role.

Things to consider

Can you get to and from this location on time on a daily basis? 
The Apprenticeship National Minimum Wage guide (ANMW):

Training to be provided

Level 2 – Customer service practitioner standard qualification 
In house training to be provided by the employer 
Functional skills in maths and English to be provided by the training provider 

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