Business Administration Apprenticeship @ CHASER COMMUNICATIONS LTD

Website CHASER COMMUNICATIONS LTD

Chaser Communications are looking for a new apprentice to join their team earning £200 per week. Don’t miss this fantastic opportunity. Apply Now!

Working week
Monday – Friday, 9.00am – 4.45pm
Total hours per week: 40.00

Weekly wage
£200.00

Expected duration
15 months

Possible start date
19 Jan 2022

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC001804786

Positions
1 available

Vacancy description

Are you looking for a data entry role, looking for a role where you can progress? Do you enjoy solving problems and speaking with customers over the phone? This role has those things and more to offer. Located in Newcastle upon Tyne, you will be working in a team gaining details about customers telecoms products and their services providers also the person who deals on a day-to-day basis.

What is in it for you?

A great team to work collaboratively with – they are a lot of fun with a good work ethic
A competitive salary, lots of company benefits, rewards, recognition and more
Training in our products and services
The opportunity to learn, develop and progress in the team or in other areas of the business
The role is desk based, There’s free parking outside and on-site. The office is very close to metro and very frequent bus services
Responsibilities:

Accurately log details on the CRM platform
Log calls
Embrace change and provide constructive ideas for improving service, working methods and environment
Any other reasonable duties and responsibilities considered appropriate
 
Requirements and prospects
Desired skills

Experience of working in a helpdesk environment
Experience of interacting with online portals desired but not essential as full training will be provided
Attention to detail and the ability to meet deadlines and service standards
Excellent Telephone manner
Ability to build good customer relationships
A good knowledge of the relevant Microsoft Office packages (e.g. Outlook, Word and Excel)
Ability to stay calm and focused under pressure
Good organisation and planning skills and the ability to work well in a team
Dependable and flexible
 
Personal qualities

Personality traits the Apprentice should have to fit into the company:

Friendly
Eager
Bubbly
 
Desired qualifications

BTEC ICT/or equivalent
Equivalent of GCSE Mathematics and English Grade C/4 or above
IT Literate
Experience of using CRM databases to log and manage customer tickets
Proven record of quality customer service excellence
 
Future prospects

Progression opportunities within the company 
 

Training to be provided

Business Administrator Level 3 Apprenticeship Standard:

In house training to be provided by the employer 
Functional skills in maths and English to be provided by the training provider

To apply for this job email your details to Natalie.parry@keytraining.co.uk.