Communication Skills

Course Code: EFFCOMM

Duration: 1 Day

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Course Aims:

Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.

Course Pre-requisites:

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

Course Objectives:

On completion of this course delegates will be able to:
▪ Understand the process of communication
▪ Recognise the functions of communication
▪ Be aware of communication flow to understand the impact of your message
▪ Improve listening and questioning Skills
▪ Recognise barriers and learn how to overcome them to avoid miscommunication and communication breakdowns
▪ Learn how to select the right medium of communication

Course Content:

Introduction and Objectives

What is Communication?
▪ The definition
▪ The process
▪ The functions

Overcoming Barriers
▪ Recognising barriers
▪ Ways of overcoming barriers

Making Communication Effective
▪ Measuring effectiveness
▪ Factors that contribute
▪ Models and theories to achieve effectiveness
▪ Importance of feedback in communication

Importance of Body Language and Tone
▪ Using the right body language and tone
▪ Interpreting body language and tone

Behaviour and Attitude
▪ The 9 behaviours
▪ Using the behaviours to achieve required outcomes Being responsive
▪ The power of active listening
▪ Gaining empathy and understanding
▪ Building rapport

Questioning
▪ Types of questions
▪ Where and how to use them

Choosing the Right Channel and Medium
▪ Why it is important
▪ Matching needs and channels
▪ Remaining calm and in control

Transactional Analysis
▪ What it is
▪ Using it for effective communication
▪ Dealing with compliments

Action planning

Review of Programme