Key Training Logo

Communication Skills

Course Code: EFFCOMM

Duration: 1 Day

Course Aims:

Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.

Course Pre-requisites:

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

Course Objectives:

On completion of this course delegates will be able to:
▪ Understand the process of communication
▪ Recognise the functions of communication
▪ Be aware of communication flow to understand the impact of your message
▪ Improve listening and questioning Skills
▪ Recognise barriers and learn how to overcome them to avoid miscommunication and communication breakdowns
▪ Learn how to select the right medium of communication


Course Content:

Introduction and Objectives

What is Communication?
▪ The definition
▪ The process
▪ The functions

Overcoming Barriers
▪ Recognising barriers
▪ Ways of overcoming barriers

Making Communication Effective
▪ Measuring effectiveness
▪ Factors that contribute
▪ Models and theories to achieve effectiveness
▪ Importance of feedback in communication

Importance of Body Language and Tone
▪ Using the right body language and tone
▪ Interpreting body language and tone

Behaviour and Attitude
▪ The 9 behaviours
▪ Using the behaviours to achieve required outcomes Being responsive
▪ The power of active listening
▪ Gaining empathy and understanding
▪ Building rapport

▪ Types of questions
▪ Where and how to use them

Choosing the Right Channel and Medium
▪ Why it is important
▪ Matching needs and channels
▪ Remaining calm and in control

Transactional Analysis
▪ What it is
▪ Using it for effective communication
▪ Dealing with compliments

Action planning

Review of Programme

Key Affiliations

Cyber Essentials
RI Top 500
Skills for health Quality Mark
Youth Employment UK
Inspiring the future
European Union
Best Company 2019
5 Percent Club
Disability Confident Committed
RI Supplier Awards
Team Service Provider
REC Logo
Investors in people