Conducting Performance Reviews

Duration: 1 Day

Course Code: APPTECH

Course Aims:

Developing skills for successful performance reviews.

The performance review is an important tool in the performance management cycle. They are a vital mechanism for line managers to assess, develop and motivate staff.

Course Pre-requisites:

This programme is for you if you are a line manager who wants to realise the benefits of reviews and maximise their contribution in the performance management cycle. It will give you the techniques and confidence necessary to ensure the success of your appraisal meetings. You will also learn how to provide constructive, motivational feedback and set realistic and achievable targets.

Course Objectives:

On completion of this course delegates will be able to:

  • Gain an appreciation of how everyone benefits from a structured performance appraisal system
  • Effectively plan and prepare for appraisals/review meetings
  • Practise some appraisal techniques before you implement them
  • Carry out effective review meetings
  • Make the review a motivational one

Course Content:

Introduction and Objectives

Performance Management

  • The objectives of appraisals/reviews
  • The benefits of the review process to all
  • Establish the skills required

The Review Process

  • Pre-appraisal preparation
  • Creating the right atmosphere
  • Your personal style

Appraisal Skills

  • Opening the discussions effectively and professionally
  • The power of questions
  • Listening skills
  • Giving feedback
  • Motivational appraisals

The Interview

  • Structuring the meeting
  • Handling the forms
  • Discussing differences

Preparing for a Challenging Review

  • Gathering all the facts
  • Examining the issues
  • Reviewing performance standards
  • Objective setting
  • Providing support and coaching

Performance Development

  • Development plans
  • Objective setting
  • Career goals
  • Note taking
  • Recording and summarising actions

Action planning
Review of Programme

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Many thanks,

WWP & the Euroclear Team