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Dealing with Discipline and Grievance

Course Code: DEALDISC

Duration: 1 Day

Course Aims:

Best practice in handling disciplinary and grievance issues.

Managers involved in dealing with employees’ disciplinary or grievance situations must be aware of the current legislation concerning disciplinary action in organisations. In addition, it is important to know when to deal with difficulties “informally” and when they have reached a stage that requires intervention that is more formal.

Course Pre-requisites:

This programme is for you if you want not only a practical overview of legislation and best practice in dealing with grievance and discipline issues, but also the ability to judge situations and handle them face-to-face.

Course Objectives:

On completion of this course delegates will be able to:
▪ Understand the legislation surrounding disciplinary action in organisations
▪ Understand what constitutes an informal or formal grievance
▪ Understand how current and future work practices meet best practice
▪ Gain practical knowledge and skills in dealing with vital issues in the workplace
▪ Recognise sources of information to assist participants back in the workplace

 

Course Content:

Introduction and Objectives

Relevant knowledge
▪ Understand how the legal framework affects discipline in the workplace
▪ Define what actions should be taken
▪ Understand grievances and how to deal with them

Practical skills’ awareness
▪ Recognise how to handle informal or formal disciplinary situations
▪ Understand fair reasons for dismissal
▪ Understand various levels of disciplinary and grievance actions
▪ Recognise the wider issues when making decisions
▪ Review measures in place to identify performance improvement
▪ Reviewing effectiveness of current practices
▪ Discuss how current practice operates and its effectiveness
▪ Understand the importance of procedure and confidentiality
▪ Action planning for future developments back in the workplace
Best practice
▪ Review policies and procedures to ensure best practice
▪ Identify how employees should be treated
▪ Recognise the rights of employees and employers
▪ Understand how organisational actions in dealing with people influence short and long term effectiveness
▪ Define the importance of documentation and consistency

Resources and information
▪ Understand the HR roles within the organisation and acknowledge when specialist support is required
▪ Recognise sources of advice and information
▪ Measure and evaluate the benefits of external support

Action planning

Review of Programme

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