Medical Receptionist/Administration Apprenticeship @ Dr Aamer Khan

  • Apprenticeship
  • BD8

Website Dr Aamer Khan

Brief overview of the role

Do you have an interest within the medical sector? This is the perfect opportunity for any outgoing and motivated individual to earn £175 per week whilst gaining a qualification. This company is offering excellent progression routes once completion on your apprenticeship so apply now!

Working week

  • Monday – Friday 37.5 hours Flexile between 08:00 – 18:30
  • Total hours per week: 37.50

Weekly wage

  • £175.00

Expected duration

  • 16 months

Possible start date

  • 17 May 2021

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Basic Role and Responsibilities:

  • Scan and file correspondence
  • Shred confidential correspondence in accordance with practice protocol
  • Use clinical system to identify patients requiring annual checks, and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person
    Initiate calls in order to resolve outstanding actions
  • Making patient appointments (same day, routine and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols

Requirements and prospects

Desired skills

  • Compute/IT literate
  • Good English
  • Communication skills
  • Good Telephone Manner

Personal qualities

  • Confident
  • Mature
  • Polite
  • Friendly
  • Empathetic

 

Desired qualifications

  • Good GCSE Grades – A-C

Future prospects

Potential progression onto a full-time role upon completion

Things to consider

Due to the nature of this role you will have to sign a confidentiality agreement
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

To apply for this job email your details to matthew.connell@keytraining.co.uk.