Customer Service Medical Receptionist Apprenticeship @ Dr Cop, Dr Cooper, Dr Carr and Dr Crook

Website Dr Cop, Dr Cooper, Dr Carr and Dr Crook

A unique opportunity to work in an NHS medical practice as an apprentice. Completing a customer service level 2 qualification whilst learning! Apply now.

Apprenticeship summary
Working week
Monday – Friday 30 hours per week
Total hours per week: 30.00
Weekly wage
Expected duration
14 months

Vacancy description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:


  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • EFax and photocopy as requested
  • Take and process Urgent Patient Hospital Transport Bookings
  • Undertake recording of Prescriptions and destinations of same
  • Entering data onto spread sheets
  • Be involved in audit as and when required


  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary


  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Deal with visit requests


  • Registrations of new patients – computer data entry and medical records.
  • Process patients change of address – computer data and medical records (have knowledge of practice area.
  • Process repeat prescription request in accordance with practice guidelines.
  • Scanning Patient Documents into Electronic Medical Records

Other Tasks

  • Clear rooms after surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm.
  • Make tea/coffee for doctors
  • Any other tasks allocated by Practice Manager/Partners/Reception Supervisor


Desired skills

  • Excellent communication and customer service skills
  • Confident telephone manner

Personal qualities

  • Can work under pressure in a positive way during busy periods in the fast-paced environment
  • Keen attention for detail
  • Ability to work as part of a team or using initiative

Training to be provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

Functional Skills, if required
in house training to be provided by the practice 



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