Customer Service Apprenticeship @ Dr J Somasundara-Rajah – Moseley Medical Centre

Website Dr J Somasundara-Rajah - Moseley Medical Centre

Are you a caring and compassionate person? Do you have the drive to succeed in a career? Do you want to earn £175 per week? Apply now!

Working week
Monday – Friday, shifts to be confirmed between 08:00 – 19:00
Total hours per week: 35.00

Weekly wage

Expected duration
14 months

Possible start date
19 Jan 2022

Apprenticeship level
Intermediate Level Apprenticeship

Reference number

1 available

Vacancy description

Duties to include:

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients, ensuring also that the reception area is tidy and welcoming
To answer telephones promptly ensuring that all in-coming lines are covered at all times
To comply with the practice protocol for the printing of prescription requests and query
To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary
To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP
To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital
To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence
To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery
To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records
To liaise with the Practice Manager when required and follow instructions from them when necessary
To undertake any other duties as deemed appropriate by the Practice
Requirements and prospects
Desired skills

Good IT skills 
Good written English skills
Good communication skills 
Strong work ethic 
Excellent organisation skills 
Personal qualities

Desired qualifications

Grades 7-4 (A-C) in both maths and English (or the equivalent) are desirable, however, not essential for this role

Training to be provided

Full Level 2 Customer Service to be provided
Functional Skills if required

To apply for this job email your details to