Administration Assistant/Receptionist Apprenticeship @ Dr Suresh Mathukia & Dr Mehul Mathukia

Website Dr Suresh Mathukia & Dr Mehul Mathukia

Do you have an interest in working within a busy medical practice? For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

Apprenticeship summary
Working week
4 days a week 9:00am – 6:30pm Shift Rota in place
Total hours per week: 40.00
Weekly wage
Expected duration
14 months

Vacancy description

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.  Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.  Support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. 

The following are the core responsibilities of the administration assistant/receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Welcome patients and visitors to the practice, directing requests appropriately
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct services
  • Processing of incoming and outgoing mail
  • Initiating contact with and responding to requests from patients, team members and external agencies
  • Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
  • File and store records as required
  • Photocopy documentation as required
  • Process and distribute incoming faxes
  • Processing of changes to patient registration, deduction of record and new patient registration
  • Data entry of new and temporary registrations and relevant patient information as required
  • Scanning of patient related documentation and attaching scanned documents to patient healthcare records.
  • Input data into the patient’s healthcare records as necessary
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft Office packages e.g. Word and Excel

Personal qualities

  • Attention to detail
  • Ability to work independently and as part of small and busy team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Training to be provided

Customer Service Practitioner Level 2 Apprenticeship Standard
In house training to be provided by the employer 



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