Customer Service / Server Apprenticeship

East Coast Concepts LTD - Victors

Your responsibilities:

Ensure thorough knowledge of menus and allergen information
Ensure thorough knowledge of the venue
Always smile, greet and thank guests
Build a rapport with guests
Build a rapport with all members of the ECC team you encounter
Handle guest enquiries and communication courteously and professionally
Always follow service standards as laid out in the ECC Sequence of Service
Maintain service tools and equipment
Inform the manager/supervisor of any complaints immediately
Inform the manager of any drunk or suspicious guests
Set up and breakdown service area according to company standards
Support in all aspects of the guest journey
You are responsible for the security and control of stock, including any stock losses

Desired skills

Genuine – Do the right thing
Dedicated – Dare fearlessly
Professional – Raise the bar
Confident – Act like an owner
Positive – Achieve together
Personal qualities

Experience in a guest facing role 
Confident communicator 
Fluent in spoken and written English 
Experience in working in teams
Good computer literacy
Desired qualifications

GCSE Maths and English or the equivalent (not essential)


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