Emotional Intelligence

Duration: 1 Day

Course Code: EMOTINT

Course Aims:

Emotional Intelligence – the key to outstanding performance.

Mastering Emotional Intelligence is the key to outstanding performance in technical, managerial, professional
and leadership roles. Research on both sides of the Atlantic has found that “emotionally intelligent” workers
have a positive impact on the bottom line, not just in terms of profitability, but also in terms of reduced levels
of stress and improved performance.

Course Pre-requisites:

This programme is for you if you want to understand how to manage your own emotions and those of your
colleagues and at the same time, create competitive advantage and enhance productivity.

Course Objectives:

On completion of this course delegates will be able to:

• Relate more effectively to your work colleagues
• Use language – both verbal and written to increase motivation
• Respond better to your colleagues through increased self-awareness
• Achieve peak performance from your staff by shaping the emotional climate of the business
• Cope with obstacles and disappointments more productively
• Harness the energy of negative emotions for positive outcomes
• Manage change positively
• Show people how to become resilient to problems and persistent in pursuing success

Course Content:

Introduction and Objectives

Emotional Intelligence in Business
• The hard case for soft skills
• The power of optimism
• Seeing the opportunity in the crisis
• Developing trust
• Helping difficult customers
• The role of emotions in decision making
• Controlling negative thoughts
• Self-talk for success
• Anger control
• Learning from our difficulties
• Emotional Intelligence in stress management

Managing the Attitudes of Others
• Understanding the emotional landscape
• Managing conflict
• Listening for the music behind the words
• Harnessing powerful emotions
• Helping caterpillars to become butterflies

Coping With Change
• Understanding the process of change
• How to cope with downsizing
• The art of letting go
• Creating the future

Action planning

Review of Programme

Click Here to view Course Dates

For more information on how to book, please click here.

Many thanks,

WWP & the Euroclear Team