Facilitation Skills

Course Code: FACILIT

Duration 1 Day:

Request availability & pricing

Course Aims:

To facilitate is “to free from difficulties or obstacles”

Facilitators, whose job is to help manage the flow and process of information exchange, are more concerned with smoothing the way of the journey than its destination.
This programme will give you the skills and techniques to be able to facilitate teams and groups in a business environment. You will learn just how valuable the art of facilitation is and how it differs from, and links to mentoring, coaching and managing teams and individuals. Importantly, you will also learn when adopting a facilitative approach is appropriate and when it is better to stand back from a situation and allow others to reach the goal alone.

Course Pre-requisites:

This programme is for you if you want to ensure a productive and constructive group process. This may be brainstorming a new idea or discussing the latest employee appraisals.

Course Objectives:

On completion of this course delegates will be able to:
▪ Understand what facilitation is as a style of management, and understand when and when not to facilitate
▪ Demonstrate a facilitating style and recognise when and how to stand back from a business issue
▪ Apply facilitation skills to the work environment, irrespective of the technical issues being discussed
▪ Facilitate and mentor individuals by focusing on individual performances in the team and encourage the development of individual strengths
▪ Understand how facilitation, as a skill, links to mentoring and coaching and is core to effective delegation

Course Content:

Introduction and Objectives

When to Facilitate
▪ What facilitation is as a management style
▪ When is facilitation appropriate?
▪ Coaching versus facilitation as a method
▪ Skill versus will of individuals

Effective Communication
▪ Differences between data, information and knowledge
▪ Testing for understanding (TFU) as opposed to questioning
▪ Building rapport with the group
▪ Questioning and listening skills
▪ The GROW model of coaching as a facilitating technique

Team Dynamics
▪ Applying the Tuckman’s model
▪ Objective setting for individuals and teams
▪ Dealing with awkward individuals

▪ Giving feedback to teams and individuals
▪ Receiving feedback from others
▪ Understanding functional and emotional needs
▪ A comprehensive model of feedback

▪ Utilising action planning opportunities
▪ Facilitating others
▪ Facilitation with clients and third parties
▪ Practice facilitation and learn from the experience

Action planning

Review of Programme