Customer Service Apprentice @ Flooring Direct

  • Apprenticeship
  • DE6 3GA

Flooring Direct

Are you a customer focused and confident individual? Are you looking to work for a company that offers high satisfaction along with the opportunity to progress? If so, Key Training may have the ideal role for you!

Vacancy description

  • Responding to customer complaints
  • Responding to questions and requests for information about our products
  • Escalating problems to the technical team or other members of the product team
  • Updating customer information in the company database
  • Providing information about new and existing products and services
  • Tracking and processing new orders and refunds
  • Making sales and processing payments, when necessary
  • Performing administrative tasks as assigned by the Supervisor

Desired skills

  • Willingness to learn
  • Basic verbal and written communication skills
  • Active listening skills
  • Patience and the ability to remain calm in stressful situations
  • Basic customer service skills
  • Ability to work independently when trained
  • Good Timekeeping
  • Positive attitude

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