Business Admin Apprenticeship @ Forest Hall Medical Group

Forest Hall Medical Group

To be responsible for undertaking a wide range of administrative duties. To act as the focal point of contact and be responsible for the dissemination of information, messages, and inquiries for the medical team, liaising with multidisciplinary team members, other health professionals, and staff within the practice.

Job Responsibilities:

  • Ensure an effective and efficient administration service is provided to patients and any other visitors to the practice
  • Action tasks set by clinicians via the clinical systems and email
  • Ensure accurate data recording
  • Manage the appointment system as per Practice policy
  • Deal with all general patient inquiries, explain procedures, and make new and follow-up appointments
  • use judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen as per Practice policy for urgent appointments
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring the accuracy of detail, and prompt appropriate delivery via the computer system
  • Oversee and supervise the waiting area and ensure that any delays to patient appointment times are explained
  • Collate notes as per Practice policy
  • Action all personal tasks or appropriate group tasks in a timely manner
  • Enter requests for home visits screen, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Patient computerised notes and correspondence
  • Ensure appropriate information and or contacts are noted on patient records
  • Ensure correspondence, reports, results etc are scanned and appropriately filed promptly and in the correct records
  • Where appropriate code information contained within correspondence
  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the building is totally secured, all windows are shut, internal lights are off and the alarm activated
  • Ensure that all new patients are registered onto the computer system promptly and accurately
    Undertake any other additional duties appropriate to the post as requested by the Practice Manager or Admin Supervisor


  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
  • Comply with Information Governance

Desired skills

  • Ability to multi-task
  • Basic numeracy and literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Attention to detail
  • Ability to make efficient use of resources
  • Excellent communication skills
  • Good social skills

Personal qualities

  • High level of motivation
  • Ability to make efficient use of resources
  • Ability to work independently and as part of a team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use your own initiative
  • Excellent telephone manner

Desired qualifications

  • GCSE at grade 7-4/A*-C in maths and English (or equivalent).

Training to be provided

  • You will be working towards a business admin level 3 standard qualification
  • Functional Skills if required
  • In house, training will also be provided by the employer

Working week
Monday – Friday (Shifts to be confirmed)
Total hours per week: 37.50

Weekly wage

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