Medical Receptionist Apprenticeship @ Forum Family Practice

Website Forum Family Practice

Do you have what it takes to work in a fast-paced office environment? Do you want to earn £200 per week? Apply now!

Apprenticeship summary
Working week
Monday – Friday 8:00am – 6:30pm Shift Rota in place
Total hours per week: 40.00
Weekly wage
Expected duration
16 months

Vacancy description


  • First point of contact for anyone accessing the practice.
  • To facilitate patients accessing the clinical care provided by the practice.
  • To ensure that all visitors and telephone callers to the practice are greeted professionally.
  • To ensure all telephone calls are managed appropriately.
  • Making appointments on System One, by processing appointment requests for today, future appointments from patients in person and on the telephone
  • Dealing with all telephone queries/requests from patients and acting as liaison with the
  • Doctors/Nurses/HCA as necessary.
  • Receiving specimens from patients ensuring all their details have been recorded whilst following
  • Health & Safety policy.
  • Manage the ‘Reception Tasks’ efficiently.
  • Consent to data – Over 13-year-old
  • Registrations & Deductions:
  • Check and process new links daily.
  • Registering new patients following the Registration Protocol.
  • To ensure seamless GP2GP of notes are sent correctly using our confidential process.
  • Ensuring that all the correct information is present to arrange registration.
  • To correctly input into SystmOne all patient details and obtain an NHS number.
  • To ensure patient is set up on repeat dispensing from enrolment.
  • To ensure all correct patient information recorded for a death and deduct accordingly.
  • Check tasks daily and action.


The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance 
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources


Desired skills

  • Work accurately and methodically
  • Meet deadlines
  • Pay attention to detail
  • Work in a team but use their own initiative
  • Work with all types of people
  • Be helpful and reassuring if dealing with patients and their families
  • Excellent keyboard skills
  • IT skills

Personal qualities

  • Good spelling and grammar
  • Organisational skills
  • Working within busy environment
  • Dealing with general public


Training to be provided

  • Customer Service level 2 standard 
  • In house training to be provided by the employer
  • Functional skills in Maths and English