Giving and Receiving Effective Feedback
Course Aims:
Giving effective feedback is an essential tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively
Course Pre-requisites:
This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and teams and encourage individuals to behave in a way that allows and fosters better working relationships.
Course Objectives:
On completion of this course delegates will be able to:
▪ Understand the value of feedback
▪ Identify, encourage and enhance effective behaviour at work
▪ Deal with difficult situations and handle different staff reactions
Course Content:
Introduction and Objectives
The purpose of having a performance management process
▪ Feedback as a performance management tool
▪ The value of feedback
▪ Creating a learning culture
Setting performance measures
▪ Performance standards
▪ Personal objectives
▪ SMART objectives
Feedback
▪ The do’s and don’ts of giving feedback
▪ Types of feedback
▪ Receiving feedback
▪ Building ownership
▪ Maintaining self esteem
Motivation
▪ Making feedback motivational
▪ Praise and recognition
Communication skills
▪ Listening
▪ Asking questions
▪ Reflecting back
▪ 3 step feedback model
▪ Assertive delivery of feedback
Coaching skills
▪ Dealing with reactions
▪ Using feedback as a way to support and coach
▪ Encouraging self-reflection
Practical Exercises
▪ Case studies
▪ Assertive techniques and feedback
▪ Agreeing SMART objectives
▪ Small group exercises
▪ Action planning
Action planning
Review of Programme
