• Apprenticeship
  • Gateshead


Graphic Packaging are offering an exciting and interesting position within their company. Do you have the skills to work in a fast-paced environment? Earning £17,500 per year! This opportunity is not to be missed!

Key Responsibilities: 

  • Distribute post to the team and record as required
  • Circulate daily reports to both the team and customers
  • Update Customer Summary sheets
  • Ensure that procedures within the department are followed.
  • Manage Orders for Trial, new and repeat profiles
  • Ensure all orders are released in time to meet customer due dates.
  • Manage artwork and repro requests
  • Communicate with customers
  • Check all information prior to release of order to production departments
  • Liaise with internal departments
  • Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers’ demands.
  • Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
  • Create order acknowledgements for new orders
  • To ensure and maintain the departments targets and KPI’s are achieved.
  • Provide information in a concise and timely manner, to both customers and account administrator.
  • Work closely with the external accounts manager to meet customer needs and expectations.
  • Process new enquiries and NPD briefs.
  • Vendor Management – Manage customer stock levels through VMI and forecasting
  • Submit & gain approval on artworks
  • Manage customer board reserve levels in conjunction with the external representative.
  • Recommend potential improvements to Customer Services Manager
  • Regular contact with Customers and visits as required
  • Grow product knowledge both through regular product training
  • Perform any other duties as directed by the Office Manager

Training to be provided

  • Customer service Practitioner Level 2 Apprenticeship Standard
  • In house training from the employer
  • Functional Skills, if required


  • GCSE or equivalent Maths and English (Grade C/4) desirable

Annual wage

  • £17,500

Working week

  • Monday – Friday 9.00am – 5.00pm
  • Total hours per week: 37.5 hours a week

Expected duration

  • 16 Months

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working

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