Business Administration Apprentice @ HEATON ROAD SURGERY


Heaton Road Surgery are looking for a medical receptionist apprentice. Do you have what it takes to work in a busy medical environment? Would you like to earn £13,000? Don’t miss out on this fantastic opportunity. Apply Now!

Main responsibilities:

  • Greet patients and book then into the computer system on arrival.
  • Direct patients to waiting rooms.
  • Notify patients when clinics are running late.
  • Answer telephone & deal with all enquiries as they arise.
  • Make appointments for the Team.
  • Deal with enquiries for Health Professionals and other agencies as requested in an efficient manner.
  • Completion of forms as requested.
  • Extract notes and patients’ summaries from computer.
  • Register all new patients following the practice protocol.
  • Explain the NHS system & practice system to patients.
  • Opening the mail, ensuring mail is in doctors duckets daily.
  • To bring to the attention of the Practice Managers all complaints, comments and suggestions
  • To report on any adverse/untoward incidents.
  • To complete the accident book and record incidents when required.
  • Dealing with emergency calls, telephoning for ambulances, taking requests for urgent house calls and notifying the doctor immediately.
  • Attend to patients when an emergency arises in practice & notify Doctor/Nurse immediately.
  • Prepare room in readiness for Clinics.
  • Liaise with patients regarding appointments
  • To work early morning/late afternoon/evening rotas.

Practice development

  • Participate in Practice Development Team Building and action plans.
  • Attend courses as agreed with The Practice Managers.
  • To comply & keep up to date with the Caldicott guidelines.
  • To comply & keep up to date with the Data Protection Act.
  • Contribute to Practice Newsletter.
  • To identify own training needs.
  • To undertake training, including statutory and mandatory training and to meet personal development needs.
  • Co-operate/participate with research within the practice

Training to be provided

  • Customer Service Practioner level 2 Apprenticeship Standard
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

Future prospects

  • Progression within the practice once apprenticeship has been completed

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience


  • GCSE or equivalent Maths and English (Grade C/4) desirable

Annual wage

  • £13,000

Working week

  • Monday – Friday, 8am – 5pm
  • Total hours per week: 40 hours a week

Expected duration

  • 16 Months

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