Business Administration Apprentice @ HEATON ROAD SURGERY

Heaton Road Surgery are looking for a medical receptionist apprentice. Do you have what it takes to work in a busy medical environment? Would you like to earn £13,000? Don’t miss out on this fantastic opportunity. Apply Now!

Main responsibilities:

• Greet patients and book then into the computer system on arrival.
• Direct patients to waiting rooms.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Make appointments for the Team.
• Deal with enquiries for Health Professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients’ summaries from computer.
• Register all new patients following the practice protocol.
• Explain the NHS system & practice system to patients.
• Opening the mail, ensuring mail is in doctors duckets daily.
• To bring to the attention of the Practice Managers all complaints, comments and suggestions
• To report on any adverse/untoward incidents.
• To complete the accident book and record incidents when required.
• Dealing with emergency calls, telephoning for ambulances, taking requests for urgent house calls and notifying the doctor immediately.
• Attend to patients when an emergency arises in practice & notify Doctor/Nurse immediately.
• Prepare room in readiness for Clinics.
• Liaise with patients regarding appointments
• To work early morning/late afternoon/evening rotas.

Practice development

• Participate in Practice Development Team Building and action plans.
• Attend courses as agreed with The Practice Managers.
• To comply & keep up to date with the Caldicott guidelines.
• To comply & keep up to date with the Data Protection Act.
• Contribute to Practice Newsletter.
• To identify own training needs.
• To undertake training, including statutory and mandatory training and to meet personal development needs.
• Co-operate/participate with research within the practice

Training to be provided

• Customer Service Practioner level 2 Apprenticeship Standard
• In house training from the employer
• Functional Skills maths and English training, if applicable

Future prospects

• Progression within the practice once apprenticeship has been completed

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• GCSE or equivalent Maths and English (Grade C/4) desirable

Annual wage

• £13,000

Working week

• Monday – Friday, 8am – 5pm
• Total hours per week: 40 hours a week

Expected duration

• 16 Months