Medical Receptionist Apprenticeship @ Hetherington Group Practice

  • Apprenticeship
  • London

Website Hetherington Group Practice

Duties and responsibilities will include:

  • To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients, ensuring also that the reception area is tidy and welcoming
  • To answer telephones promptly ensuring that all in-coming lines are always covered
  • To comply with the practice protocol for the printing of prescription requests and query
  • To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
  • To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital
  • To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery
  • To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records
  • To liaise with the Practice Manager when required and follow instructions from them when necessary
  • To undertake any other duties as deemed appropriate by the Practice
  • This role would suit someone with an interest in working in a GP Practice with opportunities to grow and flourish. If you’re confident, willing to learn and enjoy working with people, this may be the job for you.

Working week
Monday – Friday shift rota in place
Total hours per week: 30.00

Weekly wage

Expected duration
14 months

Desired skills

  • Good organisation skills with the ability to prioritise workload
  • Good communication skills, both verbal and written, liaising colleagues and other departments within Savills
  • Good knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Good typing speed with exceptional accuracy

Personal qualities

  • Good attention to detail
  • Desire to provide a high level of service to both colleagues and clients
  • Flexible. reliable, efficient, and proactive

Desired qualifications

A*-C/ 9-4 in maths and English are desirable, however not essential

Future prospects

Progression within the company

Training to be provided

  • Customer Service Pactitioner Level 2 Apprenticeship Standard
  • In house training to be provided by the employer
  • Functional skills in maths and English to be provided by the training provider 

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