Medical Receptionist / Customer Service Apprenticeship @ IJ HEALTHCARE LTD


Springwell House Surgery are looking for a new receptionist to join their practice. Do you have what it takes to work in a fast paced work environment? Apply Now!

Working week
Monday – Friday 8.00am – 6.00pm (Shift pattern in place, between these times)
Total hours per week: 37.50

Weekly wage

Expected duration
13 months

Possible start date
19 Jan 2022

Apprenticeship level
Intermediate Level Apprenticeship

Reference number

1 available

Vacancy description

Reception duties:

Answer telephone within 3 rings, ensure patient journey runs smoothly
To use EMIS to ensure efficiency of appointment system
Ensure that patients without appointments but who need an “urgent consultation” are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed
Advise patients of relevant charges for private services, accept payment and issue receipts for same where required
Respond to all queries and requests for assistance from patients and other visitors
Ensure that requests for repeat prescriptions are actioned properly
Ensure waiting and reception areas are kept neat and tidy
To action tasks in a timely – ensure all actions are completed
Respond and action practice emails
Scanning Duties:

Scan all correspondence onto the computer as per guidelines and attach to individual patient record accurately
Sort this correspondence into data entry or filing
Post Duties:

Open, stamp and sort post and direct to correct recipient
Ensure outgoing post is stamped and taken to the post on a nightly basis
Appointment Systems:

Ensure total familiarity with computerised appointment systems including routine and emergency variations
Book appointments and recalls efficiently ensuring medical record is accessed
Monitor effectiveness of the system and report any problems or variations required

Requirements and prospects
Desired skills

An understanding, acceptance and adherence to the need for strict confidentiality
An understanding and acceptance of the aims and objectives of the concerns and work with the GP’s and all other members of staff as a member of the Primary Health Care Team
Excellent communication skills
Have an understanding and sympathetic approach to dealing with patients and staff
Respect and treat each other fairly
To know that is acceptable to ask when unsure
Personal qualities

Good personability
Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desired but not essential.

Training to be provided

Customer Service Level 2 Practioner Standard
In house training from the employer
Functional Skills Maths and English, if applicable.

To apply for this job email your details to