Microsoft Outlook 2010: Level 1
Course Aims:
This course is designed for any person who needs to obtain a good understanding of the main features and functionality of Microsoft Outlook 2010. Additionally, this course helps prepare students for the Microsoft Office Specialist (MOS) certification in Outlook.
Course Pre-requisites:
You should be comfortable using a computer keyboard and a mouse pointing device. Ideally, you will also be able work in a Windows environment and know how to select icons and menus to invoke program commands and specify options and settings in dialog boxes.
Course Objectives:
On completion of this course delegates will be able to:
▪ Identify the main components of the Outlook environment.
▪ Compose, send, reply and forward messages.
▪ Work with attachments in messages.
▪ Add signatures to messages.
▪ Use automatic replies.
▪ Manage and view messages.
▪ Manage contacts.
▪ Schedule appointments.
▪ Schedule meetings.
▪ Create and edit tasks.
Content:
Introduction and Objectives
Exploring Outlook
▪ The Outlook interface
▪ The Ribbon and Quick Access Toolbar
▪ The Navigation Pane and To-Do Bar
▪ Changing folder views
Basic Outlook Messaging
▪ Starting a message
▪ Using the address book
▪ Typing message text
▪ Changing the message format
▪ Sending a message
▪ Reading a message
▪ Viewing sent messages
Responding to Messages
▪ Replying to and forwarding a message
▪ Printing a message
▪ Deleting a message
Managing Messages
▪ Flagging a message
▪ Sorting messages
▪ Creating and managing mail folders
▪ Moving messages between folders
▪ Using Favourites
Using Automatic Replies
Additional Message Components
▪ Creating and using signatures
▪ Creating and using Quick Parts
▪ Inserting an attachment in a message
▪ Opening and saving attachments
▪ Previewing file attachments
▪ Inserting hyperlinks in messages
Scheduling with the Calendar
▪ Exploring the Outlook calendar
▪ Scheduling an appointment
▪ Scheduling an event
▪ Scheduling a recurring appointment or event
▪ Editing calendar items
▪ Printing and deleting calendar items
Managing Meetings
▪ Scheduling a meeting
▪ Responding to a meeting request
▪ Managing meetings and invitees
▪ Creating group calendars
Working with Contacts
▪ Adding a contact
▪ Viewing contacts
▪ Editing contacts
▪ Printing and deleting contacts
Working with Tasks
▪ Adding and amending Tasks
▪ Marking a Task as complete
▪ Viewing Tasks
▪ Printing and deleting Tasks
Appendix – Working with Notes
▪ Creating and amending Notes
▪ Viewing, printing and deleting notes
Appendix – Using the Journal
▪ Creating Journal entries
▪ Assigning a Contact to a Journal entry
▪ Modifying Journal entry types
▪ Deleting a Journal entry
Action planning
Review of Programme
