Key Training Logo

Microsoft Outlook 2010: Level 2

Course Code: OU10L2

Duration: 1 Day

Course Aims:

This course is aimed at people who want to learn how to advance their knowledge of Outlook as a personal information management tool and explore some of its built-in automation.

Course Pre-requisites:

Students who wish to attend this course should have attended the Outlook 2010 Level 1 course or possess good knowledge in the use of email and understand how to use the calendar, tasks, journal and notes folders in Outlook 2010.

Course Objectives:

On completion of this course delegates will be able to:
▪ Use advanced messaging, Calendar and Contact tools
▪ Automate Outlook using Rules
▪ Manage the mailbox
▪ Use Outlook to collaborate with colleagues
▪ Use instant and advanced search tools
▪ Customise Outlook views

Course Content:

Introduction and Objectives

Advanced Messaging Tools
▪ Requesting receipts
▪ Using Voting buttons
▪ Recalling a message
▪ Resending a message
▪ Using Themes (stationery)
▪ Working with templates

Managing and Organising the Mailbox
▪ Using Mailbox Cleanup
▪ Viewing conversations
▪ Using conditional formatting
▪ Using Colours to Organise Messages

Using Cross Component Tools
▪ Using Categories
▪ Managing Categories
▪ Using Instant Search
▪ Using Advanced Search
▪ Creating Search folders

Collaborating with others
▪ Sharing individual folders
▪ Accessing another person’s folder
▪ Sending calendar information
▪ Setting up Delegate permissions
▪ Assigning Tasks to other people

Automating Message handling
▪ Add a Rule
▪ Change the Value of a Rule
▪ Edit & delete a Rule
▪ Adding a rule to Automatic Reply

Advanced Calendar tools
▪ Customising the Time scale and zone
▪ Customising the Week display
▪ Proposing new meeting times
▪ Viewing suggested meeting times

Advanced Contacts tools
▪ Creating a Contact group (Distribution list)
▪ Creating a same company contact
▪ Using mail Merge with Outlook
▪ Monitoring activities with Contacts
▪ Using Suggested Contacts
▪ Making changes to multiple Contacts

Customising Views
▪ Adding and removing fields in a View
▪ Formatting columns
▪ Sorting Items
▪ Filtering a View
▪ Grouping Items
▪ Resetting a View
▪ Creating a Custom View

Appendix – Archiving messages
▪ Archiving messages
▪ Setting Global and Auto-archive properties

Appendix – Managing Outlook data files
▪ Importing & Exporting Data

Appendix – Working with RSS feeds
▪ Subscribe to a RSS feed
▪ Read RSS feeds
▪ Unsubscribe from a RSS feed

Appendix – Popular Outlook options
▪ Outlook Today page
▪ Mail options
▪ Calendar options
▪ Contact options
▪ Tasks options
▪ Notes and Journal options

Action planning

Review of Programme

Key Affiliations

Cyber Essentials
RI Top 500
Disability Confident Committed
Inspiring the future
Skills for health Quality Mark
Best Company 2019
Youth Employment UK
Team Service Provider
RI Supplier Awards
Investors in people
European Union
5 Percent Club
REC Logo