Customer Service/ Medical Receptionist Apprenticeship @ Nelson Health Centre

Website Nelson Health Centre

Nelson Medical Centre are looking for a new medical receptionist to join their team. Do you have what it takes to work in a fast paced work environment? Apply Now!

Working week
Monday – Friday 8am – 6pm, shift patterns in place.
Total hours per week: 37.50

Weekly wage

Expected duration
18 months

Possible start date
19 Jan 2022

Apprenticeship level
Intermediate Level Apprenticeship

Reference number

1 available

Vacancy description

Essential functions and basic duties:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Manage the appointment system as per Practice policy
Deal with all general enquires, explain procedures and make new/follow up appointments
Using your own judgement and communication skills to ensure that patients with no prior appointments, but who need urgent consultation are seen to
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover to ensure procedures are completed   
Receive and make telephone calls as required
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system
Oversee and supervise the waiting area and ensure that any delays to patient appointment times are explained 
Collate notes 
Manage chronic illness recalls where appropriate 
Deal with and action all request for ambulances 
Action all personal tasks or appropriate group tasks in a timely manner 
Enter requests for the home visits screen, ensuring careful recording of all relevant details 
Action repeat prescription requests and ensure that they are ready for collection 
Advise patients of relevant charges for private services 
Enter patient information on to the computer as required 
Patient computerised notes and correspondence 
Ensure that all new patients are registered onto the computer system promptly and accurately 
Undertake any other additional duties appropriate to the post as requested by the practice manager 
Requirements and prospects
Desired skills

Good social skills
Excellent communication skills
Excellent telephone manner
Excellent numeracy and Literacy skills
Sound knowledge of Microsoft Office packages e.g. Excel
Personal qualities

Ability to work independently and as part of a small and busy team
Be able to use own initiative
High level of motivation
Attention to detail
Ability to multi-task
Ability to make efficient use of resources
Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Once you have completed your apprenticeship, your employer will be looking to offer you a full-time position within the company.

Training to be provided

Level 2 Customer Service Practioner apprenticeship standard, which includes:

Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Any other training you may need will be provided by your employer

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