Skillsfirst Assess carry out their first EPA’s

Skillsfirst Assess have now completed their first end-point assessments (EPA) on the Customer Service Practitioner Apprenticeship Standard.

We would like to congratulate Key Training apprentices Emily Rose Buckthorpe and Callum Allen on their fantastic achievement. Both apprentices are employed at The Romans Group (UK) Ltd.

Darren Wall, Lead End-point Assessor for Skillsfirst Assess, carried out the showcase reviews, observations in the workplace and professional discussions.

“It was encouraging to see that the employer was fully prepared, had an excellent understanding of the planned EPA and was very welcoming to me. We would certainly emphasise the importance of employers being fully on-board and engaged with the process which ultimately helped put the learner at ease.”

We’ve since carried out many more end-point assessments up and down the country.


Vicky Harold, Training Consultant, Key Training with Apprentice Emily Rose Buckthorpe