Course Code: PERMAN

Duration: 1 Day

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Course Aims:

“A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance.” Armstrong and Baron

Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying skills, setting clear objectives and measuring team and individual performance. Staff who understand what is expected of them are more motivated and perform more effectively.

Course Pre-requisites:

This programme is for you if you want to develop your own performance management skills in order to improve organisational effectiveness, implement a continuous development of individuals and teams and encourage individuals to behave in a way that allows and fosters better working relationships.

Course Objectives:

On completion of this course delegates will be able to:
▪ Identify, encourage and enhance effective behaviour at work
▪ Plan, structure and run performance review meetings
▪ Link rewards to measured performance reactions
▪ Use performance management to reinforce and drive strategy
▪ Coaching as a performance enhancer

Course Content:

Introduction and Objectives

The Purpose of Having a Performance Management Process
▪ High performance versus satisfaction
▪ The Performance Management cycle
▪ Behaviour activators
▪ Pavlov and Skinner

Setting Performance Measures
▪ Performance standards
▪ Personal objectives
▪ SMART objectives

Monitoring Performance
▪ Ways of monitoring
▪ The importance of regular reviews
▪ Giving feedback
▪ Managing satisfaction
▪ Monitoring and motivation

The Review Meeting
▪ Preparation
▪ Running the meeting
▪ Do’s and don’ts of review meetings

Coaching Skills
▪ Encouraging self-reflection
▪ Dealing with employee reactions
▪ Listening
▪ Asking questions
▪ Reflecting back
▪ Using feedback as a way to support and coach

Maintaining Motivation
▪ How to apply motivation into performance management
▪ Key principles of motivation

Action planning

Review of Programme