Personal Positive Impact

Course Code: IMAGE
Duration: ½  Day

Course Aims:

Make a positive impact!
First impressions count. Build your confidence so that you are seen in a positive way and make a real difference to your relationships with both colleagues and customers.

Course Pre-requisites:

This is an abridged version of our full-day programme.  It provides the opportunity for self-reflection to discover your own personal style and learn how to use communication techniques and body language that will help you to realise your true potential.

Course Objectives:

On completion of this course delegates will be able to:

  • Understand the importance of portraying the correct image
  • Recognise what is holding them back
  • Develop a positive and confidence style
  • Understand how to adapt their style to have better relationships with others


Essential – All delegates will be required to complete a workbook before attending the workshop.

Course Content:

Introduction and Objectives

  • Reflecting on yourself image
  • Reflecting on your personal style

First Impressions Count

  • Improve first and lasting impressions with a positive self-image
  • Using effective body language
  • Using positive verbal skills
  • Projecting the image, you want
  • Powerful communications skills

Communicating Your Message Effectively

  • Know your communication style and how to adapt this
  • Getting your message across with confidence
  • Displaying empathy
  • Effective questioning and active listening skills


  • Know what assertiveness is
  • Gain confidence when dealing with people
    at all levels
  • How to communicate assertively

Action Planning

Review of Programme

Request Further Information

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