Personal Positive Impact
Course Code: IMAGE
Duration: ½ Day
Make a positive impact!
First impressions count. Build your confidence so that you are seen in a positive way and make a real difference to your relationships with both colleagues and customers.
This is an abridged version of our full-day programme. It provides the opportunity for self-reflection to discover your own personal style and learn how to use communication techniques and body language that will help you to realise your true potential.
On completion of this course delegates will be able to:
- Understand the importance of portraying the correct image
- Recognise what is holding them back
- Develop a positive and confidence style
- Understand how to adapt their style to have better relationships with others
Essential – All delegates will be required to complete a workbook before attending the workshop.
Introduction and Objectives
- Reflecting on yourself image
- Reflecting on your personal style
First Impressions Count
- Improve first and lasting impressions with a positive self-image
- Using effective body language
- Using positive verbal skills
- Projecting the image, you want
- Powerful communications skills
Communicating Your Message Effectively
- Know your communication style and how to adapt this
- Getting your message across with confidence
- Displaying empathy
- Effective questioning and active listening skills
- Know what assertiveness is
- Gain confidence when dealing with people
at all levels
- How to communicate assertively
Review of Programme
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