Trainee Pharmacy Counter Assistant/ Customer Service Apprenticeship @ PHARMAWELL LIMITED


Lockyers Pharmacy are currently recruiting for their new Pharmacy Customer Service Apprentice. This is an excellent opportunity for someone who can maintain a customer friendly attitude at all times.

Working week
Monday-Friday 9:00am-6:00pm
Total hours per week: 40.00
Weekly wage
Expected duration
14 months

Vacancy description:

Customer care is at the heart of everything we do!

We are seeking a Pharmacy Counter Assistant, you will be friendly and organised with a passion for providing excellent customer service. Building relationships with your customers is key and you’ll play an important part in meeting their health needs. Our pharmacy is open Monday to Friday from 9am to 6pm.

Your main responsibilities will be ensuring the smooth running of the shop, giving out dispensed medications effectively and safely, managing stock levels and be another expert for our customers to talk to, providing healthcare advice and services at the counter. You’ll also assist with sales and general store duties including product displays and cash transactions. As every day is different, you will find yourself getting involved with everything from acting as the first point of contact for all our customer queries to dealing with operational queries from GP surgeries.

In return we offer:

Competitive salaries

Excellent Training and development

Pension scheme

And lots more….

If you do not have the required MCA and NVQ2 qualifications, we offer excellent training and support to help our trainees work towards a nationally recognised qualification.

Experience is not essential but all applicants should have a keen interest in healthcare.

Job role includes;

  • Using the till, serving customers
  • Taking care of the shop, stock and cleanliness of the pharmacy
  • Providing good customer service skills
  • Completing the end of the day cashing up
  • Liaising with other healthcare professionals
  • Taking messages on the pharmacy phone
  • Using the computers
  • Putting stock away


Desired skills 

  • IT Skills
  • Communication skills
  • Professional telephone manner

Personal qualities

  • Confident
  • Strong Character
  • Ambitious
  • Willing to Learn
  • Good Attitude


Desired qualifications

  • GCSE at grades 9-4/A*-C (or equivalent) in maths and English is desirable but not essential.

Future prospects

  • Progression with the company


Training to be provided 

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Functional Skills, if required
  • In house training to be provided



Lockyer’s Pharmacy is an NHS community pharmacy on Evelyn street in Deptford, SE8 5BZ focused on providing free prescription collection from Grove Medical Practice, Kingfisher Medical Centre, Waldron Health Centre, Mornington Surgery, Wallace Health Centre and many more with free prescription delivery within a 3 mile radius. We also provide free NHS health Checks (to those who are eligible), Emergency contraception, Needle and Syringe exchange, Healthy start vitamins, MURs, NMSs, seasonal flu vaccination, minor ailments scheme, weight management, travel vaccinations, Electronic Prescription Service, repeat prescription service and have a large range of items available for purchase on our website.


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