Handling Difficult Conversations & Managing Change – For Managers
Course Code: MANCHAN
Duration: 3 Hours
Change, by its very nature, can be unsettling. Whilst people are worrying about change, they are less productive and may even be feeling disenfranchised or hostile. However, change is one of the few things we can rely on happening! The good news is that change can be communicated as a positive experience. When its dynamics are understood, conversations can be managed in a way that enables people to cope effectively. Handling difficult conversations and delivering difficult messages are critical to the success of your change initiatives.
On completion of this course delegates will be able to:
• To understand people’s reaction to Change
• How to plan & deliver a difficult conversation and support people effectively
• How to maintain engagement throughout the change process