Customer Service Advisor Apprentice @ RALLYSPORT ENGINEERING ACADEMY C.I.C.

Website RALLYSPORT ENGINEERING ACADEMY C.I.C.

Are you a confident and enthusiastic individual? Are you looking to start your career within Customer Service? This is a fantastic opportunity to gain £220 per week whilst gaining a well-recognised qualification! This opportunity is not to be missed. Apply now!

Rally Sport are offering an exciting, unique opportunity to join them as an Apprentice Customer Service Advisor.

The company offer a competitive salary as well as the chance to gain some excellent experience in the job role they have to offer. 

The company has been very successful since opening the Service Centre 6 years ago, and would like to add another member to join the team.

Our client are a service, repair, MOT and Tuning centre located in Colchester. Their main aims are to provide professional, affordable servicing to the Colchester community and surrounding areas.

They are proud in the service they provide but also how the team feel involved and listened to. They take pride in knowing that the team have a good working environment and this reflects on the customer service provided.

Your initial job role will entail:

  • Working with the dealership team to provide high standards of customer care
  • Greeting customers face to face
  • Organising the workshop diary
  • Displaying a positive and professional attitude
  • Quoting for repairs and invoicing completed customer work
  • Developing and maintaining positive relationships with colleagues and clients
  • Communicating effectively over the telephone
  • Recording full customer details accurately

Desired skills

  • Excellent communication skills, both written and oral
  • Excellent telephone manner
  • Organised

Personal qualities

  • Motivated
  • Ability to Multitask
  • Enthusiastic
  • Well organised
  • Friendly personality

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desirable, however not essential

Future prospects

  • Progression within the company and/or onto a higher-level apprenticeship program upon completion

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • In-house training to be provided by Key Training
  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Working week

Monday – Friday 8:30am – 5:30pm
Total hours per week: 40.00

Weekly wage

£220

Expected duration

14 months

To apply for this job email your details to lauren.gulliver@keytraining.co.uk.