Apprentice Practice Receptionist @ Seaham Medical Group

  • Apprenticeship

Website Seaham Medical Group

Seaham Medical Group are looking for a new apprentice to join their team. This is the perfect opportunity to gain experience and progress within the practice. Apply now!

As a Receptionist Apprentice, you will provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.


  • Provide flexibility to cover holiday/sickness/training etc. for other members of staff
  • Ensure Reception is always manned
  • Booking of all appointments via computer
  • Greeting and directing patients arriving for appointments and confirm on computer their arrival if patient unable to use check-in screen
  • Taking of requests for house calls and preparing for doctors
  • Preparation of rooms for surgeries/waiting room/reception.
  • Prepare pathology request on ICE with all relevant information
  • Scanning of letters
  • Tagging of medical records
  • Dealing with queries from hospitals, chemists, patients, District Nurses, Health Visitors, Doctors etc and passing on all relevant messages and information to whoever concerned
  • Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary paper/computer work
  • Filing
  • Scanning
  • Accepting requests for prescriptions, input onto computer ready for signing.  Also registering patients for Access Online (when requested)
  • Give prescriptions out to patients on request or send electronically
  • Accepting specimens to be sent to Path Lab and completion of relevant forms/ICE label to accompany the same
  • Photocopying as and when required
  • Dealing with incoming insurances (logging into file, entering onto computerised programme, giving to doctor and returning to insurance company when completed, copy then scanned into patient records).
  • Dealing with requests from Solicitors for copies of patient’s medical records (logging, photocopying and returning to Solicitors).
  • Dealing with monies received for insurances forms etc
  • Choose and Book

Training to be provided

  • Customer Service Level 2 Apprenticeship Standard
  • On the job training
  • Maths and English Functional Skills if needed

Expected career progression

  • Progression within the practice

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience


  • GCSE or equivalent Maths and English (Grade C/4) desirable

Annual wage

  • £10,556

Working week

  • Monday – Friday, 8am – 6pm
  • Total hours per week: 40 hours a week

Expected duration

  • 16 Months

To apply for this job email your details to