Customer Service

  • Apprenticeship
  • CM15 8QF

Service Certainty

As our Customer Service Advisor your main roles will include:

  • To open, date stamp and sort the post when required
  • To answer the telephone in a polite and professional manner and ensure the prompt resolution of customer queries
  • To respond to all email enquiries from all inboxes
  • Process insurer assignments, emails, and comments
  • Ensure all not accepted assignments are allocated to a pro
  • Carry out daily updates on all accepted assignments
  • Maintain stock levels of SD cards and process SD Cards as required
    To prioritise work to ensure tasks are completed within required timescales
    Complete daily activity log and communicate it via email in accordance with the requirements as set by line manager
    Communicate any system issues to IT department in a timely manner.
    Ensure all assignments are completed within SLA.
    To undertake any other associated tasks as required
    Issue new supplier packs
    To file department paperwork on a daily basis
    To allocate and prioritise work to ensure all work is completed within required timescales
    If you find this vacancy appealing and think that you tick all the boxes, please don’t hesitate to apply!


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