Business Admin/ Service Advisor Apprenticeship @ SERVICE CERTAINTY LTD

  • Apprenticeship
  • Brentwood


Would you like to earn £200 a week whilst starting an exciting new career opportunity? Do you want a future in a Business Administration role within an online thriving company? If so, apply now!

As our Business Admin/Customer Service Advisor your main roles will include:

  • To open, date stamp and sort the post when required
  • To answer the telephone in a polite and professional manner and ensure the prompt resolution of customer queries
  • To respond to all email enquiries from all inboxes
  • Process insurer assignments, emails, and comments
  • Ensure all not accepted assignments are allocated to a pro
  • Carry out daily updates on all accepted assignments
  • Maintain stock levels of SD cards and process SD Cards as required
  • To prioritise work to ensure tasks are completed within required timescales
  • Complete daily activity log and communicate it via email in accordance with the requirements as set by line manager
  • Communicate any system issues to IT department in a timely manner.
  • Ensure all assignments are completed within SLA.
  • To undertake any other associated tasks as required
  • Issue new supplier packs
  • To file department paperwork on a daily basis
  • To allocate and prioritise work to ensure all work is completed within required timescale.

Working week:
Monday to Friday 9am – 5pm with a 30 minute lunch
Total hours per week: 37.50

Weekly wage:

Expected duration:
18 months

Training to be provided:

  • Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills if required
  • In house training from employer

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