IT Consultant Apprentice @ SIGMA OFFICE LTD

  • Apprenticeship
  • BALDOCK

Website SIGMA OFFICE LTD

Are you a confident and enthusiastic individual? Are you looking to kick start your career within IT? This is a fantastic opportunity to gain £250 per week whilst working a well-recognized qualification! This opportunity is not to be missed, Apply Now!

As an apprentice ICT Support Technician you will be  trained to provide a high standard of first line support to clients both commercial and domestic. You will assist with hardware and software issues  using our in house workbench, telephone support, our remote management system or by site visit.

You will be trained to:

  • To provide 1st line technical support; answering support queries via phone and remote management software
  • To maintain a high degree of customer service for all support queries
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of computer equipment by providing necessary training and advice
  • Escalate more complex technical issues to a senior ICT Consultant
  • To be alert to opportunities to develop the client base

Training to be provided

  • IT Solutions Technician Level 3
  • In house training to be provided by the employer
  • Functional skills in maths and English to be provided by the training provider

Future prospects

  • Progression on completion of the Apprenticeship programme

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working

Qualifications 

  • GCSE or equivalent Maths and English (Grade 4/C) desirable

Annual wage

  • £13,000

Working week

  • Monday – Friday, 9am – 5pm
  • Total hours per week: 35

Expected duration

  • 18 Months

To apply for this job email your details to lauren.gulliver@keytraining.co.uk.