Customer Service Apprentice within a Medical Centre @ The Surgery Great Lumley

Website The Surgery Great Lumley

Great Lumley Surgery is looking to recruit a new apprentice to join their team! Do you want to earn whilst gaining a great qualification and valuable work experience? Don’t hesitate to apply now!

Apprenticeship summary
Working week
Monday – Friday, 09:00 – 17:00.
Total hours per week: 37.50
Weekly wage
Expected duration
14 months

Job summary:

To join the existing reception team doing a variety of work in our busy GP practice. You will work alongside doctors, nurses and other administrative staff.

This is the ideal opportunity for those who possess a proven ability to deal with all aspects of front office duties. As a medical receptionist you’ll be expected to turn your hand to various jobs whilst maintaining a professional attitude at all times.

Duties will include:

  • Communicating over the telephone with clients and colleagues
  • Work on reception area, meet and greet visitors
  • Use excellent customer service continuously
  • Organise and report data
  • Managing in house computer system’s
  • Use a diary system
  • Sending and receiving emails (Internally and Externally)
  • Postal and stationary duties
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Meeting and greeting visitors
  • Scanning documents
  • Due to the nature of the role you will have to sign a confidentially agreement.


Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft Office packages e.g. Excel

Personal qualities

  • Ability to work independently and as part of a team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Training to be provided

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Any other training you may need will be provided by your employer


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