Medical Receptionist Apprenticeship @ The Valkyrie Surgery

Website The Valkyrie Surgery

Would you like to earn whilst gaining a qualification within the medical industry? This is the perfect opportunity for any motivated and enthusiastic individual…Apply now!

Job Responsibilities:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Welcome patients and visitors to the practice, directing requests appropriately
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct services
  • Processing of incoming and outgoing mail
  • Initiating contact with and responding to requests from patients, team members and external agencies
  • Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
  • File and store records as required
  • Photocopy documentation as required
  • Process and distribute incoming faxes
  • Processing of changes to patient registration, deduction of record and new patient registration
  • Data entry of new and temporary registrations and relevant patient information as required
  • Scanning of patient related documentation and attaching scanned documents to patient healthcare records.
  • Input data into the patient’s healthcare records as necessary
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general administrative tasks as requested

Working week
Monday – Friday 8am – 4:30pm.
Weekly wage


Desired skills

  • Knowledge of IT skills
  • Communicate effectively with other team members
  • Communicate effectively with patients and carers

Personal qualities

  • Confident
  • Positive
  • Emapthetic
  • Understanding
  • Hard-working
  • Driven

Desired Qualifications

  • Maths and English A-C/7-4 or equivalent is essential

Prospects & Qualification progression: Customer Service Level 2. This is a busy practice and other administration job roles do occur so there is always opportunities for progression

To apply for this job please visit