Customer Service Apprenticeship @ The Venture House Group Limited

Website The Venture House Group Limited

Venture House Group are looking to recruit a new Customer Service apprentice to join their growing team! Apply now do not miss out!

Apprenticeship summary
Working week
Monday – Thursday 9:00am – 5:30pm Friday 9:00am – 4:30pm 1 Hour Lunch
Total hours per week: 36.50
Weekly wage
Expected duration
14 months

Vacancy description

The Venture House Group was founded in April 2019 and supply technology hardware and software solutions to all areas of the hospitality and retail sectors. We are searching for a driven and enthusiastic apprentice to join our support team.

Job Description:

 As a trainee support analyst, your day-to-day responsibilities would be to assist customers with any support queries that arise. Alongside learning our specific software products and developing your practical skills and product knowledge base.Eventually leading to conducting product training sessions with our clients. This role will also include participating in physical installations of hardware either onsite or offsite.

Your Main Responsibilities Would Be:

  • Booking in and resolving customer tickets
  • Speaking to customers and resolving software and hardware queries
  • Building professional relationships with colleagues and clients
  • Working in the office and travelling to customer sites when required.
  • Assisting with the relevant departments but also learning about other areas of the business.
  • Answering incoming telephone calls

Desired skills

  • Well organised, flexible and willing to assist wherever possible;
  • Must have great time management skills and willing to fit into existing staff structure;
  • Willing to learn technology products
  • Great communication skills
  • Good Listener and able to positively receive feedback.

Personal qualities

  • Enthusiastic
  • Outgoing
  • Willing to learn
  • Confident

Training to be provided

Customer Service Practitioner Level 2 Apprenticeship Standard 
In house training to be provided by the employer
Functional skills in maths and English if required


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