Legal Secretary Apprenticeship

Website Tilly Bailey & Irvine

Would you like to work for a leading law firm completing a customer service qualification? Earning a salary and learning on the job! This opportunity is not to be missed.

Apprenticeship summary
Working week
Monday Friday, 8.45am – 5.00pm
Total hours per week: 37.50
Weekly wage

Job summary

The purpose of this role is to train alongside an experienced Legal Secretary and to provide secretarial and admin support.  As the role progresses, the post holder will learn additional skills to carry out duties which will further enhance support to the team.  This will include but will not be limited to the main responsibilities given below. 

Main duties and requirements:

  • Administer both manual and electronic filing daily
  • Open, maintain and close both physical files and electronic version files via the firm’s case management system
  • Store and retrieve closed client files
  • Audio type letters and documents
  • Arrange for all copying to be done
  • Make appointments, arrange meetings and maintain an up-to-date diary for his/her fee earner
  • Provide support to other departments as required
  • Attend clients, primarily on the telephone, and provide such support in a professional and friendly manner in-keeping with the Firm’s standards for client care
  • Undertake any specific training when required by the Firm and have overall responsibility towards self-development
  • Ensure the confidentiality all information and documentation in relation to the Firm and its clients

Desired skills

  • Discretion and confidentiality is essential
  • Excellent keyboard skills and good English spelling and grammar
  • Ability to organise and prioritise your workload to the required standard and within the required timescales
  • Ability to work effectively within a team as well as independently
  • Ability to work to strict deadlines; this may involve some flexibility in working hours and occasional overtime where deadlines need to be met
  • Proactive and able to use own initiative within guidelines as set by the Partners and fee earners

Personal qualities

  • Self-motivation: energy; positivity; can-do attitude
  • Flexibility
  • Confidentiality and discretion
  • Proactive; willing to learn and use initiative
  • Able to work well independently as well as part of a team


Desired qualifications
            Must have A-C (8-4) GCSE grades in maths English and ICT (or equivalent)


Training to be provided

Customer Service Practitioner Level 2 Apprenticeship Standard
Functional skills in maths, English and ICT to be provided by the training provider
In house training to be provided by the employer
Apprenticeship standard
Customer service practitioner



We can trace our heritage back over 170 years to our Hartlepool roots. We have expanded and developed considerably over the years including the addition of offices in Stockton-on-Tees, Barnard Castle and Wynyard, but continue to uphold traditional values of courtesy, integrity and friendliness whilst providing clients with a cost effective and personal service. We provide expert advice in all legal areas as all of our staff specialise in their individual fields. Clients feel that they are being listened to and are valued. They ultimately have peace of mind in our knowledge and expertise. We build long term relationships with our clients and provide a full service covering all legal issues which may arise throughout your personal and business life.

To apply for this job email your details to