Front of House Host Apprenticeship @ Victors Restaurant

  • Apprenticeship
  • WA15 9SD

Website Victors Restaurant

Victors is a Hamptons inspired restaurant and bar serving a menu of modern American small plates with a simple, yet elegant cocktail list. Our whitewash brick walls, open fireplace and wisteria clad ceilings provide the perfect escape at anytime of the day serving brunch, lunch, afternoon tea, dinner and cocktails. With locations open in Hale, Oxford and Alderley Edge, Victors will continue to expand throughout the UK.

Your responsibilities:

Ensure thorough knowledge of menus and allergen information
Ensure thorough knowledge of the venue
Always smile, greet and thank guests
Build a rapport with guests
Build a rapport with all members of the ECC team you encounter
Handle guest enquiries and communication courteously and professionally
Always follow service standards as laid out in the ECC Sequence of Service
Maintain service tools and equipment
Inform the manager/supervisor of any complaints immediately
Inform the manager of any drunk or suspicious guests
Set up and breakdown service area according to company standards
Support in all aspects of the guest journey
You are responsible for the security and control of stock, including any stock losses

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