Medical Receptionist Apprenticeship @ Village Surgery

Website Village Surgery

Would you like to earn whilst gaining a qualification within the medical industry? This is the perfect opportunity for any motivated and enthusiastic individual…Apply now!

Job Responsibilities:

  • Deal with all general inquiries from patients, Receive and make telephone calls as required. Divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the visit book, print all relevant patient data and  ensuring the careful recording of all relevant details and where necessary refer to Duty Doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Undertake any other additional duties appropriate to the post as requested by the Reception Manager
  • Complete Sytsm1 tasks as and when they produced
  • To keep reception areas tidy
  • To ensure the Hub Consulting rooms are kept tidy and fully stocked
  • To ensure the smooth running of the Extended hour’s hub during normal surgery closing hours

Main areas the candidate will need to know about: 

  • Confidentiality
  • Health and Safety
  • Equality and Diversity
  • Quality

Desired skills

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly
  • Knowledge of IT skills 

Personal qualities

  • Confident
  • Positive
  • Empathetic
  • Understanding
  • Hard-working
  • Driven 

Future prospects

  • The main aim for the Employer and Candidate is to secure full-time employment at the end of the apprenticeship and start progressing within the company
  • 96% of our candidates secure full-time employment with the same employer at the end of the Apprenticeship Programme

Desired qualifications

  • Maths and English A-C / 7-4 or equivalent is essential

Training to be provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • In house training from the employer

Working week

  • Monday – Saturday. Shifts are rotational – between 8.00am – 8.00pm. Details to be confirmed.
  • Total hours per week: 37.50

Weekly wage

  • £200

Expected duration

  • 15 months

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