Medical Receptionist Apprenticeship @ Village Surgery

Would you like to earn whilst gaining a qualification within the medical industry? This is the perfect opportunity for any motivated and enthusiastic individual…Apply now!

Job Responsibilities:

• Deal with all general inquiries from patients, Receive and make telephone calls as required. Divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery
• Enter requests for home visits into the visit book, print all relevant patient data and  ensuring the careful recording of all relevant details and where necessary refer to Duty Doctor
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
• Enter patient information on to the computer as required
• Undertake any other additional duties appropriate to the post as requested by the Reception Manager
• Complete Sytsm1 tasks as and when they produced
• To keep reception areas tidy
• To ensure the Hub Consulting rooms are kept tidy and fully stocked
• To ensure the smooth running of the Extended hour’s hub during normal surgery closing hours

Main areas the candidate will need to know about: 

• Confidentiality
• Health and Safety
• Equality and Diversity
• Quality

Desired skills

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly
• Knowledge of IT skills 

Personal qualities

• Confident
• Positive
• Empathetic
• Understanding
• Hard-working
• Driven 

Future prospects

• The main aim for the Employer and Candidate is to secure full-time employment at the end of the apprenticeship and start progressing within the company
• 96% of our candidates secure full-time employment with the same employer at the end of the Apprenticeship Programme

Desired qualifications

• Maths and English A-C / 7-4 or equivalent is essential

Training to be provided

• Customer Service Practitioner Level 2 Apprenticeship Standard
• In house training from the employer

Working week

• Monday – Saturday. Shifts are rotational – between 8.00am – 8.00pm. Details to be confirmed.
• Total hours per week: 37.50

Weekly wage

• £200

Expected duration

• 15 months