Customer Service Apprenticeship @ WESTCOAST HYDROTHERAPY LIMITED


Are you looking to start your Career in Customer Service? Are you a confident, well spoken individual with a drive to succeed? Westcoast Hydrotherapy Ltd have the perfect opportunity for you to earn money and gain the qualifications needed for your future!

Apprenticeship summary
Working week
Monday-Friday 9:00am – 5:00pm
Total hours per week: 37.50
Weekly wage
Expected duration
16 months

Vacancy description

Key Activities:

  • Follow up by phone/email all potential sales leads to identify and qualify for further follow up.                                                   
  • End of day posting of mail and courier collection of parcels.
  • Accepting/processing telephone and web shop sales,
  • Processing credit card payments.             
  • Assisting with preparations for Exhibitions
  • Regular general reception duties such as purchasing stationary
  • Once orders are received prepare Customer Invoices. Direct liaison with Customers
  • Dealing with day to day queries. Arrange logistics with haulage companies.
  • Keep customers up to date with installation dates etc.
  • Update Customer folders and file all documentation in those folders.
  • Word processing of letters etc. to customers
  • Responsible for updating and recording of information at each stage of job progression (letter, phone, email)      
  • Responsible for completion of all documentation for each Customer file (computerised and paper)
  • Responsible for recording & issuing all serial numbers for assembly parts both new & repair, and record in Customer folders        
  • Responsible for the issue of Guarantees and expiry dates of equipment

Desired skills

  • Customer service skills
  • Written and Oral communication skills
  • Reporting
  • Social networking
  • Marketing

Personal qualities

  • Confident
  • Hard working
  • Interest in social media
  • Punctual

Training to be provided

Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills if required 


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