Receptionist Apprenticeship @ Woodlands Park Health Centre

  • Apprenticeship
  • Newcastle, NE13
  • This position has been filled.

Website Woodlands Park Health Centre

Would you like to start a career in working in a medical centre? Woodlands Park Health Centre have the perfect opportunity for you, working alongside a team of receptionists you will be trained to provide first class service and advice to their patients. Apply now!

Working week
Monday – Friday 8.00am – 6.00pm (Shifts to be confirmed)
Total hours per week: 40.00

Weekly wage

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
  • Requirements and prospects
  • Effective communicator
  • Effective at engagement and influencing skills
  • Effective listening skills
  • IT literate
  • Ability to deal with confidential/sensitive information
  • Ability to work under pressure
  • Ability to prioritise workload

Personal qualities

  • Excellent telephone manner
  • Effective social skills gained from dealing with the public
  • Customer service skills
  • Active team player
  • Demonstrates sensitivity to the needs of individuals and groups
  • Self-motives – able to work on your own initiative 
  • Mature and professional approach to work

Training to be provided

  •  Level 2 Customer Service Practitioner Apprenticeship Standard
  • In house training to be provided by the employer
  • Functional skills in maths and English to be provided