Medical Receptionist/ Admin Support Apprenticeship

Website Woodsend Medical Centre

Woodsend Medical Centre are currently recruiting for their new Medical Receptionist/Administrator support Apprentice. This is an excellent opportunity for someone who can maintain a customer friendly attitude at all times.

Apprenticeship summary
Working week
Monday-Friday Between 8:00am-6:30pm Shift Rota in place Half an hour Lunch
Total hours per week: 37.50
Weekly wage
Expected duration
14 months

Vacancy description

To be a member of the Reception Team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.

Job Responsibilities:

  • Act as a Receptionist in receiving patients in a friendly, helpful manner signposting them to the most appropriate healthcare professional
  • Book appointments either face to face or by telephone
  • Record requests for Home Visits on the System
  • Pass accurate and timely messages to Clinicians and other members of the Primary Healthcare Team
  • Ensure that anyone requesting treatment in a medical emergency is provided with appropriate care as quickly as possible
  • Help to keep waiting rooms tidy and comfortable
  • Take and prepare requests for Repeat Prescriptions
  • Advise patients of relevant charges for Private Services, accept payments and issue receipts for payment
  • Assist with Referrals
  • Undertake any other relevant duties as required by the Practice


Desired skills

  • Good telephone manner
  • Customer service skills
  • Polite
  • Can work under pressure in a positive way during busy periods


Personal qualities

  • Friendly
  • Open
  • Honest
  • Reliable

Desired qualifications

  • GCSE at grades 9-4/A*-C (or equivalent) in maths and English is desirable but not essential


Future prospects

  • There is an excellent opportunity to gain a full-time role if the apprentice is willing to work hard for their achievements


Training to be provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Functional Skills, if required
  • in house training to be provided by the practice 



Woodsend Medical Centre are a medical practice based in Corby.



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