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Writing Effective Letters and Emails

Course Code: EFFEMAIL

Duration: 1 Day

Course Aims:

Appreciate the importance of these vital business tools. In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word.

Course Pre-requisites:

This programme is for you if you want to be able to explain your ideas and concepts and communicate clearly using letters and emails as your medium. Most working documents are read because the reader must read them: your task as the writer, therefore, is to make reading – and understanding – as easy as possible.

Course Objectives:

On completion of this course delegates will be able to:
▪ Choose when to send an email and when to use other forms of communication
▪ Understand how to use different kinds of documents
▪ Plan emails, letters and short reports efficiently and effectively
▪ Address the reader’s needs and expectations more effectively
▪ Use punctuation, sentences and paragraphs correctly
▪ Create a written style that is interesting and easy to understand
▪ Email greetings, signatures and Email policies

 

Course Content:

Introduction and Objectives

Writing to Communicate
▪ What is communication?
▪ The three golden rules of effective writing
▪ Different kinds of documents and how to use them well

Why is Email Different?
▪ Advantages
▪ Disadvantages
▪ Structure
▪ Greetings and signatures
▪ Web links
▪ Page layout
▪ Email policies

A Systematic Approach
▪ Planning
▪ Writing
▪ Editing

Clarifying your Objective
▪ Analysing the audience
▪ Creating a message
▪ Gathering and organising information
▪ Creating a plan
▪ Tips for writing effectively
▪ Producing a first draft
▪ Using visuals: graphs, tables, diagrams

Constructing Paragraphs
▪ Editing sentences
▪ Choosing words wisely
▪ Using spell check and grammar check

Practical Exercises
▪ Writing emails and letters for a variety of scenarios

Action Session
▪ Participants identify actions they will take as a result of attending the programme

Action planning

Review of Programme

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