Communication Skills (Half Day)

‍Course Code: EFFCOMM

Duration: Half Day

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COURSE AIMS:

This practical and interactive session gives participants the chance to explore their current communication approach and gives them tips and techniques to adapt to various audiences to get the best outcomes.

COURSE PRE-REQUISITES:

This programme is for you if you want to enhance your effectiveness in two-way communication.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

• Understand the process of communication
• Recognise barriers and learn how to overcome them
• Improve listening and questioning Skills
• Learn how to select the right medium of communication

PRE-COURSE WORK:

Essential - All delegates will be required to complete a workbook before attending the workshop.  

COURSE CONTENT:

Introduction and Objectives

What is Communication?

• The definition
• The process
• The functions

Overcoming Barriers

• Recognising barriers
• Ways of overcoming barriers

Making Communication Effective

• Measuring effectiveness
• Factors that contribute
• Importance of feedback in communication

Importance of Body Language and Tone

• Using the right body language and tone
• Interpreting body language and tone

Behaviour and Attitude

• The power of active listening
• Gaining empathy and understanding
• Building rapport

Questioning

• Types of questions
• Where and how to use them

Choosing the Right Channel and Medium

• Different Communication Styles
• Matching needs and channels

Action Planning

Review of Programme

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