Communication Skills (Half Day)

‍Course Code: EFFCOMM

Duration: Half Day

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COURSE AIMS:

This practical and interactive session gives participants the chance to explore their current communication approach and gives them tips and techniques to adapt to various audiences to get the best outcomes.

COURSE PRE-REQUISITES:

This programme is for you if you want to enhance your effectiveness in two-way communication.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

Understand the process of communication
Recognise barriers and learn how to overcome them
Improve listening and questioning Skills
Learn how to select the right medium of communication

PRE-COURSE WORK:

Essential - All delegates will be required to complete a workbook before attending the workshop.

COURSE CONTENT:

Introduction and Objectives

What is Communication?

The definition
The process
The functions

Overcoming Barriers

Recognising barriers
Ways of overcoming barriers

Making Communication Effective

Measuring effectiveness
Factors that contribute
Importance of feedback in communication

Importance of Body Language and Tone

Using the right body language and tone
Interpreting body language and tone

Behaviour and Attitude

The power of active listening
Gaining empathy and understanding
Building rapport

Questioning

Types of questions
Where and how to use them

Choosing the Right Channel and Medium

Different Communication Styles
Matching needs and channels

Action Planning

Review of Programme

Download PDF copy‍

Pricing from

Dedicated Courses

Virtual - £845 for up to 8 delegates

Onsite - £975 for up to 10 delegates

Public Schedule Courses - N/A

Notes

Onsite prices are for courses in London. For other locations, trainer expenses will apply.

All prices displayed are exclusive of VAT.

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