Course Code: COPING
Duration: Half Day
How to produce positive outcomes from a conflict situation. This programme gives greater insight into human behaviour, identifying why some people are difficult and how to have the conversations with these different types of people.
This programme will enable you to understand, manage or deal with challenging people and situations, especially if you are in the position of needing to have difficult conversations to resolve conflict.
On completion of this course delegates will be able to:
Introduction and Objectives
Types of Behaviour
Essential Skills for dealing with difficult conversations
Managing yourself in Conflict
Review of Programme
Virtual - £845 for up to 8 delegates
Onsite - £975 for up to 10 delegates
Public Schedule Courses - N/A
Onsite prices are for courses in London. For other locations, trainer expenses will apply.
All prices displayed are exclusive of VAT.
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