Conflict Resolution (1 Day)

Professional & Personal Development

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Course Code: CONSULTS

Duration: 1 Day


How to produce positive outcomes from a conflict situation. This programme gives greater insight into human behaviour, identifying why some people are difficult and how to have the conversations with these different types of people.


This programme will enable you to understand, manage or deal with challenging people and situations, especially if you are in the position of needing to have difficult conversations to resolve conflict.


On completion of this course delegates will be able to:


Introduction and Objectives

Types of Behaviour

Managing Conflict

Essential Skills for Dealing with Difficult Conversations

Managing Yourself in Conflict

Practical Exercises to Reinforce the Learning

Action planning

Review of Programme

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Dedicated Courses

Virtual - £1,135 for up to 8 delegates

Onsite - £1,350 for up to 10 delegates

Public Schedule Courses - N/A


Onsite prices are for courses in London. For other locations, trainer expenses will apply.

All prices displayed are exclusive of VAT.

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